Refund policy
Last Updated: July 8, 2026
At Boltrion, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
• Be unused and in its original condition.
• Be returned with the original packaging and all included accessories.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
• Products showing signs of use, misuse, or accidental damage.
• Items damaged due to improper installation or improper handling.
• Products with missing parts or accessories not caused by our error.
• Clearance, final sale, or promotional items marked as non-returnable.
• Gift cards, if applicable.
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
• Your order number.
• The reason for the return.
• Photos of the item if it is damaged, defective, or incorrect.
Once your request has been reviewed and approved, we will provide return instructions.
Please do not return products without first contacting us.
Refunds
After your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will gladly arrange a replacement when the issue is confirmed and inventory is available.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
• Your order number.
• Photos of the product and packaging.
• A brief description of the problem.
We will review your request and provide an appropriate solution, which may include a replacement or refund.
Return Shipping
If the return is due to a product defect, shipping damage, or an error on our part, Boltrion will cover the return shipping cost.
If the return is requested for reasons other than our error, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
• Check your bank account or credit card statement.
• Contact your payment provider or financial institution, as processing times may vary.
If you still need assistance, please contact our customer support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Website: boltrion.us
Email: info@boltrion.us
Phone: +1 (614) 948-9554
Address: 247 Westbear Ct, Galloway, OH 43119, United States